We understand that planning a vacation can be exciting, yet daunting at the same time, and we want to make sure that all of your questions and concerns are addressed before you make a booking.
We’ve compiled a list of the most commonly asked questions from our guests, along with detailed answers to help you make an informed decision about your stay with us. Whether you’re looking for information about our rental properties, the booking process, or the local area, we’re here to help.
So, take a look around and let us know if you have any further questions – we’re always happy to assist you!
It is very simple to amend your reservation. Contact our office on 01642 205202 at the earliest convenience and we will be happy to help.
Our minimum length of stay is generally 3 nights, however if you require a shorter stay we are happy to help.
Simply book via the website or alternatively if you have any special requests or cannot find what you are looking for, then please contact us on: 01642 205202
Payment in full is taken at time of reservation
Refunds are available up to 7 days before your arrival. Anything less than 7 days is non-refundable.
A serviced house is a house that provides all of the amenities you need to live comfortably throughout your stay. There is a 24 hour emergency line that you can contact: 01642 205202 option 1
With a serviced house you rent the whole space opposed to just a room. You also have all of the self catering options, free wifi and linen/towels to make your stay feel more at home.
You will be provided with all of the basic essentials including pots, pans, cutlery, drinkware.
Every horizon stays apartment comes fully furnished complete with all of your homely essentials.
Yes we offer free wifi in all of our properties
Tea, Coffee, Milk, Biscuits, local information
Self check in. Once the check in portal is complete. This will be sent to you two days before your stay.
Subject to availability, your check in times can be adjusted by the check in portal
Contact the team on 01642 205202.
Each property has its own individual policy.
Smoke alarms, carbon monoxide alarms, lockable doors and windows.
We have specific accessible properties which come with ramps, handrails and accessible bathrooms.
Each specific property has individual guest allowances. You will need to check your booking which will indicate how many guests are permitted to stay comfortably within the property.
We operate on a no smoking policy across all properties.
For long term bookings we can offer viewings.
Online via card payment, or through BACS upon receipt of the invoice.
We require payment in full at time of booking.
Immediately
Fortnightly cleans, all living amenities, tea and coffee on arrival.
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